Multi-state phone outage hits area schools and hospitals - WNEM TV 5

Multi-state phone outage hits area schools and hospitals

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Authorities in Michigan are reporting scattered problems with phone service around our state and other parts of the United States.

Locally, a technical problem caused a phone outage to a number of Mid-Michigan customers of Windstream, a company based in Little Rock, Arkansas.

The outage has affected McLaren Health Care locations in Flint, Bay City and Lapeer along with the Saginaw Township Community School system.

A spokesperson from Windstream responded in an email to TV5 that a cut fiber optic line in Indiana and a failed piece of equipment in Wisconsin. He says the company does not have an estimated restoration time at the moment.

The outage may have affected other area businesses and schools. Calls by TV5 to a number of school districts and hospitals only bring a busy signal. Wednesday afternoon, there were reports that service had returned to many of those impacted in Mid-Michigan.

TV5's parent company, Meredith Corporation, issued a statement that it's headquarters in Iowa was also experiencing problems with incoming calls Wednesday morning, but that issue has since been resolved.

Officials in Oakland County, which includes Detroit's northern suburbs, said government offices had trouble Wednesday morning with incoming and outgoing phone calls because of a problem with its carrier's network. Calls still were going through to a switchboard and toll-free lines.

In West Michigan, police in the Grand Rapids suburb of Wyoming reported problems with incoming and outgoing calls. reports 911 service was working. reports non-emergency phone service at City of Ann Arbor offices was down Wednesday morning. Employees couldn't make or receive calls. Non-emergency service was affected at a Washtenaw County dispatch center, which handles dispatching for Ann Arbor, Washtenaw County and Ypsilanti.

Phone problems also were reported in Midland and St. Clair counties.

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