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SOURCE: Vodien Internet Solutions Pte Ltd
Vodien Internet Solutions has been providing its customers with quality web hosting services for more than a decade now. Vodien has managed to attract a large customer base and has also managed to reduce its customer turnover rate, despite the severe competition that exists within the web hosting industry.
Singapore, Singapore (PRWEB) February 01, 2013
Recently, Vodien was named as being the fastest growing web hosting company within Singapore by Consumer Statistics. One of the major reasons behind this increase in growth has been due to the excellent customer service that Vodien focuses on providing. A survey recently conducted by Vodien indicated that its clients were extremely pleased with the quality and timeliness of the response-time of their customer service department.
However, what sets Vodien apart is not just the quality of their customer service department, but also the variety of options that customers are presented with when choosing how to submit their web hosting queries. Vodien's support staff is available via phone, email, and fax 24x7x365. Clients can also open up a support ticket on the main website containing information about the problem that they are facing. In addition, Vodien's customer support center provides the option of remote assistance. This is a feature that is extremely useful when dealing with clients who do not have technical backgrounds and require more assistance than what online tutorials, or even what phone support can provide. The remote assistance feature allows Vodien Super Support officers to connect remotely to a user's machine to attempt to fix the problem. As compared to troubleshooting via traditional methods, this allows the office to pinpoint the cause of the issue more accurately, and reduces the total time needed to resolve the issue.
The software that Vodien uses for remote access troubleshooting is known as TeamViewer and it works on Macintosh machines as well as Windows-based machines. Users just have to download the software and it runs even without installation. Once it is run, users can view their unique ID number, which they need to send to Vodien allowing the Super Support officers to connect remotely to their machine and fix the issue.
Over the years, Vodien has been able to establish a large and extremely diverse customer base. Their clients hail from various fields such as education, oil and gas, insurance, finance, retail, and so on. Vodien has also been providing services to governmental organizations, and celebrities.
Here's what Lei Wu, from a local blog shop directory, had to say about Vodien. "When I decided to expand my retail clothing business by opening up an online retail store, I had a lot of options to choose from in terms of selecting a web hosting company. It was due to sheer luck that I decided to opt for Vodien and it has turned out to be one of the best decisions that I've made. Vodien's services are excellent and their support staff is amazing - you get a dedicated team of hosting professionals ready to help you with anything that you need, whenever you may need it."
Companies and individual clients looking for a reliable web hosting provider who actually cares about satisfying customer needs and requirements should definitely opt for Vodien Internet Solutions.
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