Local woman stuck with $700+ Consumers Energy bill - WNEM TV 5

Local woman stuck with $700+ Consumers Energy bill

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A look at the bill Patty Ryan got from Consumers Energy. A look at the bill Patty Ryan got from Consumers Energy.
WEST BRANCH, MI (WNEM) -

Imagine getting a $700 Consumers Energy bill after the utility company admits to a billing mistake.

That is what happened to one Mid-Michigan woman and she was told she had to pay it by the end of the month!

TV5 sent reporter Brian Wood to Ask the Tough Questions -- and we're getting results.

"I was devastated, I was wondering how I would pay this off," said Patty Ryan when she saw that she received 12 bills from Consumers Energy, totaling $745.30.

This story actually started in 2009 when patty Ryan tore down a work shed and built a new one. Crews put in a new electrical box, and a new meter, but Ryan says she never got a bill.  She thought the bill for the workshop was going was being applied to her house bill next door.

Ryan thought the bill was included in her home electrical bill. "I have a gas bill that works the same way, I get both bills combined there," she said.

And when she got the big bill last week, Consumers was asking her to pay the $745 right away.

So TV5 contacted Consumers Energy and Asked them the Tough   Questions. We wanted to know why Ryan wasn't sent a bill for four years and then got a big one-year bill combined -- and was asked to pay it at once.

And TV5 got results.

Consumers admitted they made a mistake when they didn't bill her for four years and then told Ryan that they will extended her pay back period to 18 months, allowing her to make smaller monthly payments without any penalties, a move that was pleasing to Ryan and her pocketbook.

"Thank you, thank you very much," Ryan said to TV5's Brian Wood.

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