Big changes coming for Charter customers - WNEM TV 5

Big changes coming for Charter customers

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Big changes are coming to those using Charter cable and it could mean you need to make some changes at home.

Charter Communications is going all digital, starting January 21 in the Midland area. That means customers there who don't have digital cable boxes for their tv's won't get cable. So the company is getting the word out to make sure residents know what to do to avoid losing service.

Here's the big thing to remember, for every television in your home, you'll need a cable box to go with it. Earlier this year Charter made the first digital transition in the Saginaw area. Many customers there lost their cable because they didn't get a box in time but Charter spokesman Bill Morand believes things will run a lot smoother in Midland.

"Some of the people weren't sure what was going on. We had customers who already had digital boxes bringing boxes in. There was just a lot more confusion. I think the message is a little clearer and a little more understood this time," says Morand. "We have opened up a temporary store to handle overflow traffic. The store is located at 503 N. Euclid Avenue in Bay City in the Euclid Plaza, near the State Police Post."

With all of the snow the area has received, Charter's main Bay City office parking lot on Mackinaw Road is restricted and overflowing.

"There is nowhere else to put snow or cars, and yet our Euclid store is relatively quiet. If customers knew about the Euclid store, there would certainly be shorter waiting lines, and less frustration as they pick up their necessary equipment," says Morand.

The temporary store is open Monday-Friday from 8:30-6:00, and Saturday from 8:30-1:00.

Meanwhile, Morand tells TV5 that Mount Pleasant and Bay City will also make the switch to all digital in January, and that's great news for customers he says.

"At the end of the day, once the cutover is complete, you know Midland and their customers are going to have going to have over one hundred and seventy high defintion channels which is fantastic considering where we were just a few years ago," says Morand.

Statewide, Charter will be doing 28 digital transitions over the next 33 weeks.

If you have questions, contact Charter for more information.

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