Inside the K-Mart on Gratiot Road in Saginaw Township -- photo courtesy of Peggy Mikac.
SAGINAW, MI (WNEM) -
Saginaw resident Evone Long is due to give birth to a baby boy any day now, but that excitement has been dampened because she says she may not even have as much as a car seat to bring him home in.
"I'm so excited, can't wait to meet him" said Long. ''The crib, the bottles, the pampers, the wipes, the bibs, the clothes, the sleepers, everything."
Long had all of those items on layaway at the Kmart store on Gratiot road in Saginaw. It's a long list of things she needs for her new son. Long says she had been making payments, that is until a few weeks ago when the roof of the store collapsed, forcing the store to close down.
"They told me that my stuff was ruined," said Long.
With the items gone, she says she's been trying to get her money back, but has gotten nowhere.
"They gave me a reference number to call them back. I keep calling, they tell they haven't talked someone yet about getting my refund," said Long.
So what exactly is Kmart's policy in situations like this? TV5 decided to give them a call to find out.
The person we spoke to from Kmart would not field our questions. She told us she can't comment about customer issues, but she did give us two different numbers for Long to call, to speed up the process.
Long says she just she wants it resolved soon. "I really just want my baby stuff," said Long.
If you have a layaway at the Gratiot Kmart that you are trying to recover or get a refund for, call 1-888-362-2547.
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