Dominos employee claims police a no-show during assault - WNEM TV 5

Dominos employee claims police a no-show during assault

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FLINT, MI (WNEM) -

You'd like to think making pizzas is a relatively safe job, but that wasn't the case last Thursday, when an unsatisfied customer became violent at the Dominos Pizza on Ballenger Highway in Flint.

The manager of the store tells TV5 an unhappy customer tried to get the money back from $97 worth of pizza she ordered a week before.

"I tried giving her money back, I tried refunding her what I was able to," said Dominos Pizza manager Heather Napthen.

Napthen said she couldn't give a full refund due to company policy, and that caused the situation to escalate.

So she called 911, but was told no officers were available.

"It's pretty good that it went down like it did," said Krystal Talbot.

Talbot, 24 years old, is recovering at her home a week after the incident. She said when the unhappy customer left the store, she went outside to get the license plate from the customer's car so they could file a police report. But, the customer and several other people got out of the car and attacked her.

"I watched it in slow motion as the whole thing happened. Every time somebody would hit, somebody would pull me from behind, and I'd look at them, and the whole time I was like I am not going to hit you back, I don't know why I didn't, Dominos is not that worth it to me, it was wild," said Talbot.

Talbot said she felt helpless. And so did her manager, who was inside watching the entire thing unfold. She said she hit the panic button three times but still got no response.

"It's scary when I've never been faced with an assault, and an employee, and calling the police department and asking for help and getting, 'We're too busy we can't help you,'" said Talbot.

Since the incident, Talbot has quit her job at Dominos. 

TV5 called Flint City Spokesperson Jason Lorenz to ask about the police response in this case. Lorenz said Flint Police Chief James Torbert is looking into exactly what happened and officers are working close with Talbot to investigate the assault.

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