Assault victim relives horror in unanswered 911 calls
By Andrew Keller, Multimedia Journalist - bio | email
FLINT, MI (WNEM) -
The situation became violent and a frantic call was made to 911 for help.
But that help never arrived for the employees at a Dominos restaurant on Ballenger Highway in Flint.
On Feb. 20, workers at the Dominos say a customer became irate after being denied a full refund on a $97 pizza order. Dominos employee Krystal Talbot went to the parking lot to get the woman's license plate number.
"Krystal, come back in here, the cops are on their way. Oh my God, this girl is hitting my employee, I need someone here now," said Heather Napthen, the manager at the store during one of the calls to 911.
"OK ma'am, nobody is available to come to you right now," replied the 911 dispatcher.
"I literally, I can imagine the entire fight, exactly how it happened," said Talbot.
Talbot heard those 911 calls for the first time Wednesday night, forcing her to relive that awful night. MLive published the tapes HERE. It was a night when three calls to 911 went unanswered.
"I need someone here ASAP, she's getting assaulted by five people," said Napthen during the second 911 call.
"Ma'am. I understand that, can I please get a description of the trouble," replied the dispatcher.
Talbot said she was let down by the Flint Police Department.
"You know, I imagine those women started getting irritated, you just have to step back and realize, you have to pull yourself back and realize what you're doing and what actually you're apart of," said Talbot.
Flint police Chief James Tolbert said this incident continues to be under investigation.
"When anyone has an interaction with the police department, they need to come away from that interaction feeling as though they have been serviced properly, and if they haven't been serviced properly, regardless of what the issues are, that falls on me," said Tolbert.
When Tolbert was asked if he envisions changes being made once the investigation is complete, he said yes.
"Absolutely, I guarantee you we're going to look at it and we're going to make sure we have the proper process in place so that, again, if somebody makes a phone call to the police department, at the end of the call, they feel they have at least been serviced appropriately," said Tolbert.
Talbot said she hopes there are changes to improve the way dispatchers handle these types of calls.
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