General Motors has issued a statement regarding the nearly 1.2 million SUVs recalled for defective side air bags.
GM CEO Mary Barra said in the statement "These are serious developments that shouldn't surprise anyone. After all, something went wrong with our process in this instance and terrible things happened. As a member of the GM family and as a mom with a family of my own, this really hits home for me. We have apologized but that is just one step in the journey to resolve this."
Barra says GM is changing the way it manages recalls in the future. She also announced the company has a customer call center to answer questions about the recall.
GM also announced smaller recalls Monday of commercial vans and Cadillac sedans amounting to about 364,000 vehicles for separate problems.
The new recall comes as GM is facing multiple investigations over its handling of a recall of more than 1.6 million small cars for defective ignition switches.
The company says it expects to spend approximately $300 million in the first quarter to repair the vehicles in the new recalls as well as the vehicles in the ignition recall.
The company said Monday it's recalling the SUVs, including the Buick Enclave and GMC Acadia, because their side air bags might not deploy.
The company's third recall involves more than 300- thousand Chevrolet Express" and GMC Savana commercial vans because the material covering the passenger side air bag does not meet federal standards.
The recalls come as GM faces multiple investigations involving a defective ignition switch which is linked to 13 deaths.
General Motors has announced that the company has hired a new Vehicle Safety Leader.
Jeff Boyer will now be the new Vice President of global vehicle safety. Barra says Boyer's first priority will be to identify and resolve product safety issues.
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