A man was identified as "Bill Fatman" on his cell phone bill and on Friday reached out to TV5 to find out how such a thing could happen.
"It'd be like a black person going into a store, and writing the "N" word across their receipt," said Chris Earle, the man the cell phone company identified as Bill Fatman.
Earle is upset about the incident, which happened when he visited his Boost Mobile dealer to pay his cell phone bill.
"When I got my bill receipt and was walking out, it's got the name Bill Fatman - billed to Bill Fatman, shipped to Bill Fatman. My name ain't Bill Fatman," Earle said.
Earle said he's been trying to get to the bottom of the incident, but ever since it happened he's been getting the runaround.
Eventually, he got what he thought was the store owner's name and number.
"He said 'I will get back to you, I'm very busy,' - never did. I called him back the next day and his phone number has mysteriously been disconnected," Earle said.
It turns out the number was for an employee pretending to be the owner.
TV5 went to Buzz Wireless, the dealer where Earle purchased his phone, to ask about the derogatory name on his receipt. TV5 spoke to the owner on the phone and he said he's very sorry about the incidents. In fact, he said that's not the way they do business.
The employee who wrote the receipt is no longer working there. Now, Earle wants an apology.
"They could have at least called me back and apologized or something," Earle said.
The owner told TV5 he will apologize to Earle.
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