Innovative Bank Wins Triple Honours.
London, UK – July 17, 2014 /MarketersMedia/ –
International Banker held its annual awards acknowledging top banking institutions worldwide. Bank Islam Malaysia received awards in three categories: Best CEO, Customer Service and Islamic Banking.
The International Banker’s annual awards recognize banking excellence globally. Honoured with a triple award to acknowledge and celebrate innovation, leadership and banking services in Asia–Bank Islam Malaysia – topped the awards lists.
A videoed interview with Dato’ Sri Zukri Samat can be found here – http://internationalbanker.com/banking/interview-dato-sri-zukri-samat-ceo-bank-islam-malaysia-berhad-banking-malaysia/
The first, and most prestigious, award was Banking CEO of the Year, Asia, awarded to Dato’ Sri Zukri Samat (Bank Islam Malaysia Berhad). Dato’ Sri Zukri Samat has been noted particularly for his strong qualities as a leader of the Malaysia based Bank. Noted prominently as a visionary in the region’s banking sector, Dato’ Sri Zukri Samat led the successful turnaround and transformation of Bank Islam from its troubled financial position in 2006 to establish the first Islamic bank in Malaysia. By applying strategic foresight he went on to reprioritise the Bank’s operations to build a successful and stable institution that is now a leader in its sector. He refocused the business of the bank and drove a re- branding campaign that has helped the bank grow further from recovery. Under his helm, the bank made remarkable progress and reported record performances every year since 2007. A testament to Zukri’s achievements includes the ‘Islamic Banker of the Year 2013′ award by GIFA. The basis of Dato’ Sri Zukri Samat’s success has been his approach of values-based leadership. By applying a style centred on ethics and integrity above everything else he has led the bank to grow on a stable footing. His leadership style focuses on nurturing the potential of the bank’s employees in order to serve customer needs.
The second award was made for Best Customer Service Provider Asia. To-date, Bank Islam has the widest dedicated Islamic banking network in Malaysia with 136 branches and over 1,200 self-service terminals. Bank Islam operates at all levels under the premise of making top customer service a number one priority. They have been an innovative leader, constantly focused on developing and perfecting their Shariah compliant product offerings to provide more choice and value to their customers. Moreover, for Bank Islam, continuous improvement in automation is crucial, having worked towards developing more efficiently designed systems in meeting customer needs in a straightforward and effective manner. Transactions through electronic channels currently constitute around 90% of Bank Islam’s total transactions. As an Islamic bank that strongly believes in ethical banking, Bank Islam also places importance on promoting financial inclusiveness by pursuing under-penetrated markets, giving these customers the opportunities to enjoy the benefits of electronic payments.
The third award was given for Best Islamic Bank Malaysia. Based in Malaysia, the Islamic bank has been operating since July 1983, originally established with the sole purpose of assisting with the financial needs of the Muslim population of Malaysia. Bank Islam Malaysia later extended its services to the wider, non-Muslim, population and currently provides a comprehensive range of Shariah compliant banking services – including mobile banking, card services and traditional banking solutions. Over the years, with astute strategic planning, Bank Islam had exhibited significant improvement in terms of financial performance and risk management backed by sound management team and strong brand equity. In addition, the bank has always been committed to corporate social responsibility, not just by giving back to the community in which it operates but the Islamic finance industry as a whole through knowledge sharing and becoming the source of reference.
Further information can be found here – http://internationalbanker.com/banking/bank-islam-malaysia-global-leader-islamic-finance/
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Name: Joseph Moss
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Organization: International Banker