Residents no longer have to pay for smart meter damages - WNEM TV 5

Residents no longer have to pay for smart meter damages

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TV5 told you last month about dozens of local homeowners in Bay City upset about their water meters being replaced by new, so-called "smart" meters.

While these new meters were being installed some residents complained. As more and more residents came forward to complain, the city ultimately decided there was more they had to do to correct the growing problem. 

Julie Horsfield is a Bay City resident who recently had the smart water meter installed on her home. It's required by the city as they change over to a better system of tracking water usage. 

Since the old meter was replaced Horsfield said she's paid nearly $700 in repairs stemming from the installation of the new smart meter.

The city previously said they would not be responsible for any damages, in fact many residents signed waivers releasing the city of any liability.

"It wasn't fair to ask residents to pay after all we disrupted the system," Bay City City Manager Rick Finn said.

He said the city has decided to pay to replace only the water shut-off valves. Finn said the valve is the most common part damaged during installation.

While Horsfield won't be reinbursed for all the damages she is ecstatic she was able to save someone else from a similar situation. 

The city is also working to identify any homeowners who previously paid out of their own pocket for a new shut-off valve. Those residents will be reinbursed and moving forward the city will automatically replace the valves as they install the new meters. 

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