Fallen cables in man's yard left by cable company - WNEM TV 5


Fallen cables in man's yard left by cable company

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*After the story aired on TV5 and MY5, Michelle Gilbert, vice president of public relations for Comcast, reached out to TV5. Her comments follow the original story.

Tim Markanovich has a problem with Comcast Cable.

"I just want them to come out here and fix it," Markanovich said.

He's had cable lines have been dangling throughout his backyard since a storm swept through his Grand Blanc neighborhood on Labor Day.

"I am sick of getting the run around from Comcast – I just want it fixed," Markanovich said.

Markanovich’s main concern is for his children. The fallen cable lines criss-cross his backyard, where his children like to play.

"My kids is my major concern with these lines being down they like playing in their backyard, and I don't want them to with these cords hanging down," Markanovich said.

TV5 called Comcast and asked the tough questions. But after being on hold for hours, we were told they could not and would not speak to us.

Markanovich said he has called several times, and actually had an appointment set up. But no one ever came.

He said he believes if he didn't have Direct TV and was an actual Comcast customer, they would be out here a lot faster.

"Because I'd be one of their customers. I'm not one of their customers so they really don't care, is what I think," Markanovich said.

After the story aired on TV5, according to Gilbert, Comcast crews went to Markanovich's house and removed the lines. 

However, Gilbert said the lines belonged to another provider, not Comcast.

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