Local pharmacy not concerned with Walgreens-Rite Aid merger - WNEM TV 5

Local pharmacy not concerned with Walgreens-Rite Aid merger

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SAGINAW, MI (WNEM) -

Anne Princing's family owns a small mom-and-pop shop pharmacy in Old Town Saginaw.

"We've been in business since 1931 and we have a very loyal following," Princing said.

While news of a possible merger between Walgreens and Rite Aid is concerning to some small business owners, she believes business may actually get better if the deal gets done.

"In the big box stores, you won't see the customer service we offer our customers," Princing said.

That is how Princing Pharmacy has competed with the big box retail stores and that's how Princing Pharmacy plans to compete if two of the nation’s biggest pharmacies join forces.

"I got customers that come here every day every week every month and I make it a point to come out and give them a hug," Princing said.

Chauncy Schmidt is one of those customers.

"It's enjoyable coming here," Schmidt said.

Schmidt, like many other customers who go to Princing Pharmacy, said choosing a pharmacy is less about price and far more about feeling welcome.

"They go above and beyond to make sure that we're satisfied," Schmidt said.

In the past, Rite Aid has had to deal with an overwhelming number of complaints relating to its customer service. The company is hoping to improve the overall customer experience by merging with a bigger company.

Currently, Walgreens has 8,300 stores nationwide and 231 in Michigan.

And Rite Aid has roughly 4,500 hundred stores nationwide with more than 200 in Michigan.

Schmidt said he was once a customers at one of the big box pharmacies. He said he likely won't give them his business back because at Princing he feels less like a person and less like a number.

"It’s a personal pharmacy. They know me, they know their customers and they know how to take care of them," Schmidt said.

In the end, Princing said while analysts focus on whether or not a merger will happen, at Princing Pharmacy, her focus will remain on providing the best possible service for all of her customers.

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