Family's tax information sent to man in Wisconsin - WNEM TV 5

Family's tax information sent to man in Wisconsin

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(Source: WNEM) (Source: WNEM)

"My heart dropped," said Ashley Hayes.

That's how Hayes reacted when she realized her family's tax information ended up in the hands of a stranger.

She wasn't a victim of identity theft. She claims it was the Internal Revenue Service who mailed her personal information to a man in Burlington, Wisconsin.

"My social security number on there, his, our children, our bank account, everything was on there. So this kid could've very easily stolen all of our identities and wiped out our bank account," Hayes said.

The man, Carson Lois, said his taxes arrived with some extra paperwork, which belonged to Hayes.

"Went over to the living room and talked to my dad and he's like holy cow you have all their stuff? I was like yeah. He was like that's a huge screw up. I'm like, I know," Lois said.

Lois reached out to Hayes through Facebook. At first, she thought it was a scam.

But when he sent her a picture of the tax documents she knew this was real.

"Someone that would even have the heart to steal money from a husband and wife with three young daughters like that's horrible," Lois said.

Hayes said when she finally got to speak to someone at the IRS the answer she received from a supervisor didn't impress her.

"They load the envelopes and then the supervisor is supposed to double check the envelopes to make sure all the information is in there right and he said someone must have not done their job," Hayes said.

A mistake that shouldn't happen when you hold people's financial lives in your hands, Hayes said.

"It's a big deal. They played it off as it wasn't a big deal but it's a big deal," Hayes said.

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