Dispatcher gets honored for quick thinking that saves life - WNEM TV 5

Dispatcher gets honored for quick thinking that saves life

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A Mid-Michigan dispatcher is being hailed a hero for saving a life.

She was able to pull it off thanks to some high-tech help.

"I was floored," said Amanda Berlin.

She is talking about a phone call she'll never forget. In April the emergency dispatcher received a call from a woman in distress. She could hear an argument taking place between the woman and her male companion. Then the call dropped.

Berlin quickly used a new feature called Smart 911 to send the caller a text to her cell phone.

"It said 'Yes, please send help.' And my stomach kind of dropped and I don't really want to say I forgot what to do, but I was like, oh this is serious," Berlin said.

Berlin was able to chat with the victim and get her help. Earlier this week she was honored for her quick thinking that led to a positive outcome.

"I think it was exceptional what she did because we have only had Smart 911 for just over a month," said Sandra Nielsen, director of Tuscola County 911.

Nielson said Smart 911 works in two ways. It enables dispatchers to communicate with emergency calls via smartphone by way of text and it gives those who sign up a chance to register vital information before an emergency strikes.

That allows the right kind of help to get to a victim faster.

"Whatever information they want to provide to 911 during an emergency they can put it in ahead of time," Nielsen said.

As for Berlin, she's been on the job for nine months. She's glad she has another tool to assist everyone on the other end of the line.

"It feels pretty good to know that they got help," Berlin said.

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