Delta resumes some service after hours of global outage - WNEM TV 5

Delta resumes some service after hours of global outage

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Keith Jungquist sends us this photo from Bishop Airport in Flint where he is stranded due to the Delta shutdown. Keith Jungquist sends us this photo from Bishop Airport in Flint where he is stranded due to the Delta shutdown.
LONDON (AP) -

Delta Air Lines canceled around 300 hundred flights Monday after its computer systems crashed, stranding thousands of passengers on a busy travel day.

The flight tracking site FlightStats Inc. said that more than 1,000 flights were delayed.

About six hours into the outage, the airline said that limited flights had resumed but that there were ongoing delays and cancelations.

Many passengers were frustrated that they received no notice of the problems, discovering that they were stranded only after making it through security and seeing other passengers sleeping on the floor.

It was unclear if the airline was even able to communicate due to its technical issues, and Delta said that there may be a lag issuing accurate flight status on the company website because of the outage.

A power outage at an Atlanta facility early Monday initiated a cascading meltdown, according to the airline, which is also based in Atlanta.

Flights that were already in the air when the outage occurred continued to their destinations, but flights on the ground remained there. Over the next several hours, only a handful of flights took off instead of the hundreds that is more typical for a Monday morning, according to flight-tracking services.

Airlines depend on huge, overlapping and complicated technology systems to operate flights, schedule crews and run ticketing, boarding, airport kiosks, websites and mobile phone apps. Even brief outages can snarl traffic and cause long delays.

A spokesman for Georgia Power told The Associated Press that the company believes failure of Delta equipment caused the airline's power outage. He said no other customers lost power.

A Delta spokesman said he had no information on the report.

In Richmond, Virginia, Delta gate agents wrote out boarding passes by hand. In Tokyo, a dot-matrix printer was resurrected to keep track of passengers on a flight to Shanghai.

Technology that appeared to be working was sometimes giving inaccurate information. Flight-status systems, including airport screens, incorrectly showed flights on time, something the company said it was trying to fix.

"Not only are their flights delayed, but in the case of Delta the website and other places are all saying that the flights are on time because the airline has been so crippled from a technical standpoint," said Daniel Baker, CEO of tracking service FlightAware.com.

Copyright 2016 WNEM (Meredith Corporation) / The Associated Press. All rights reserved. 

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