Couple complains of huge pothole at restaurant - WNEM TV 5

Couple complains of huge pothole at restaurant

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A couple had to shell out hundreds of dollars for a problem they said has been reported multiple times.

They reached out to TV5 to make sure no one else suffers the same fate.

The problem is a huge pothole with a history of well documented damage.

At least one frustrated couple victimized by the crater is getting nothing but the run-around.

"It was like 'oh my goodness, what was that,'" Elizabeth Case said.

That's what she thought when she hit a large pothole in Bay City. Case said it happened in August while her husband was driving on Wilder Road and pulled into the Hot & Now drive-thru.

"And it hit, bottomed out the whole front of the car and I stopped real quick and I heard some noises. What the heck happened ya know? I didn't know what happened and I told my wife 'I think we broke our car,'" Jeff Case said.

He said the couple then continued through the drive-thru immediately informing an employee about the incident.

The Cases were shocked to find out after they hit the pothole and reported it to an employee, they were not the first to have that same problem.

"She took my name and number and told me someone would get in contact with me because they know about the hold and they told the manager that the hole needs to be fixed," Jeff Case said.

Elizabeth Case said the two continued to drive their Jeep Liberty and that's when the damage made itself known. She claims within an hour the front right tire had completely fallen off.

"He was backing out and I heard a loud noise and I got out and looked and I was like 'ah, the tire fell off," she said.

The Cases said they were forced to have the vehicle towed and it cost them almost $700 to have the Jeep fixed. The two said they are not at fault for this and feel they deserve some sort of compensation, or at the very least to have the pothole fixed.

"To be reimbursed for what we had to put out, that would be nice. And for them to fix the pothole," Elizabeth Case said.

The Bay County Road Commission said the pothole is the responsibility of the owner of the property the restaurant is on.

TV5 left a message for Hot & Now, but have not heard back.

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