STARS bus system to make changes to improve rides - WNEM TV 5

STARS bus system to make changes to improve rides

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Riders are not happy with the way a local bus system is operating.

"My biggest concern is their lack of following the schedule on time," said Manuel Castillo, rider.

He counts on the STARS bus to get him to his classes at Delta College. He believes the transportation service isn't make the grade.

"I have to get to school, exams and unfortunately we're stuck having to wait for the next bus and it happens a lot," Castillo said.

Saul Ledbetter is wheelchair bound. He said there are times he has no idea when his bus is going to pick him up.

"As soon as I leave the bus stop and cross the street and I miss the bus," Ledbetter said.

TV5 went to STARS management to see what is being done to improve the timeliness o their routes.

"Well, right now STARS is facing some problems which is no secret. With the school year starting up, our demand has increased from about 1,800 riders a day up to 3,300. We have a shortage of drivers as we've been expanding. We've been trying to find new drivers to come on," said Glenn Steffens, on-site manager for STARS.

Steffens said he's aware of the complaints and is trying to address them. He said his mechanics are working overtime to keep more motor carriers on the road.

A planning committee is in place to explore better routes. He said once more drivers are hired it will aid in getting passengers where they need to be on time.

"People rely on us to get to work. They rely on us to get to school and that's something that all of us here take very seriously," Steffens said.

As for Ledbetter, he looks forward to the positive changes planned for their bus system.

"Anything that can improve this bus service will be great," he said.

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