Deaf postal worker doesn't let disability interfere with job - WNEM TV 5

Deaf postal worker doesn't let disability interfere with job

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Customer service can be a tough job, especially at the U.S. Postal Service.

However, that's not stopping one postal worker who is deaf from excelling at the task.

Roberta Newvine starts her work day the same every day. She begins by setting up her window clerk station at the Saginaw Post Office and waits to help the next customer in line. She's worked at the post office for 27 years.

Newvine uses a two-way communication device that makes it possible to interact with each customer.

"This is a challenging job," Newvine typed. "Especially for a deaf person like me. The machine UBI Duo helps me communicate with customers to make transactions easier."

Carrie Downing, Saginaw post master, said Newvine is just as qualified as any of the other employees and is proud that USPS has a policy in place that believes the same.

"We're trying to provide all of the tools necessary so that it doesn't matter what your disability is, that you can be an active part in everything that there is to do in the postal service," Downing said.

She said Newvine has regular customers who are also hearing impaired that come in specifically to see her.

Newvine said she doesn't consider being deaf an actual disability. She said they just speak a different language.

She said she passed all of her training and worked hard for her position. Newvine urges others labeled as disabled to do the same.

"It's important to prove to everyone that we can do anything, except hear. That's the main thing," Newvine typed.

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