GENERIC: Campground

Bay City-based Outdoor Adventures received a notice of intended action from the Michigan Department of Attorney General earlier this week.

The notice outlined serious concerns with the company’s aggressive and misleading sales tactics, the Attorney General’s Office said.

The letter stated, the company has an “opportunity to immediately cease and desist from engaging in unlawful business practices” before the state files a lawsuit against the company.

Outdoor Adventures operated eight campgrounds across the state in Davison, Grand Haven, Kalamazoo, Mt. Pleasant, Omer, Standish, Sterling, and West Branch. They also have a ninth location in Ohio.

The Attorney General has received nearly 30 complaints against the company since 2016, the AG’s Office said. Ten of those complaints were from this year.

As a result of the complaints, the Attorney General’s Corporate Oversight Division began investigating.

The AG’s Office said the findings revealed Outdoor Adventure engaged in several unfair trade practices including:

• Causing a probability of confusion or misunderstanding about the legal rights, obligations, or remedies of a party to a transaction;

• Causing probability of confusion or misunderstanding about the terms or conditions of credit if credit is extended in a transaction;

• Failing … to promptly restore … a deposit, down payment, or other payment

• Gross discrepancies between the oral presentations of the seller and the written agreement covering the same transaction; and,

• Causing coercion and duress as the result of the time and nature of a sales presentation.

“I take my role as Michigan’s Chief Consumer Advocate very seriously,” Michigan Attorney General Dana Nessel said. “Outdoor Adventures appears to have taken egregious advantage of dozens of Michigan residents, taking their money under false pretenses and then refusing refunds and cancellations. We cannot and will not allow any company to mislead people into spending thousands of dollars of their hard-earned money.”

The AG’s Office said Outdoor Adventures can avoid legal action by agreeing to voluntary compliance to ensure it addresses all of the concerns they outlined.

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(2) comments

tminiard

We purchased our Outdoor Adventures last year after buying a motor home.. The only reason we decided to buy was we had informed them our intent on going to Florida in the winter and this was was perfect.I could only find one camp site and it was full. Our sales person obviously knew we wanted to go in winter not summer. Since joining we have not even used the campground at all. This was the biggest rip off I have every had. I was told I would receive books every month and I have not received any.. I wished we could get our money back.

LuAnn

Thank you for looking into their sales practices. We bought into Outdoor Adventures after retiring and buying a camper. The only reason we decided to buy was we had informed them our intent on going to Florida in the winter and were advised then their program was perfect as we would receive a discount from many resorts in Florida for being a member. We called multiple resorts only to be told the discount doesn't apply during the peak season which is Nov - March. Our sales person obviously knew we wanted to go in winter not summer. Since joining we have only used the campground about 4 or 5 times each summer - we have enjoyed our stays, but would not have joined if we knew we couldn't use it in the winter in Florida.

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