GENERIC: phone scam

Consumers Energy is warning Michigan residents about phone and in-person scams that have been identified in several parts of the state, so residents know to report them.

“At Consumers Energy safety is always our top priority, and that extends to our customers and the public. We want everyone to be protected against energy scams,” said Chris Bush, director of corporate security for Consumers Energy. “The best defense is to learn the signs of possible scams and what to do if you think a scam is occurring. This can help keep you, your personal information and your money safe.”

Bush said there are reports of in-person home solicitations in Lansing and scam phone calls across the state demanding bills be paid immediately, or service will be shut off.

Bush said that residents can protect themselves by not paying an energy bill through the phone using a prepaid credit card, and not sharing personal information like a social security number. If you receive a call that could be a scam, Bush recommends calling Consumers Energy and then reporting the situation to local police.

“If something doesn’t sound right, it’s probably not,” Det. Sgt. Nicholas Walleman with the Genesee County Sheriff's Office said. “If you are ever asked to send money or put money on gift cards to receive money or another form of a gift, it’s a scam.”

Walleman recommends asking the person on the other end of the phone questions about why they are asking for money.

“If you have any doubts or concerns, don’t give them any information,” Walleman said. “Always have the same concerns when doing or buying things online.”

Bush said that any contractor or employee of Consumers Energy wears company identification, so if someone comes to your door representing Consumers Energy, ask to see their ID badge.

Customers can call Consumers Energy at 800-477-5050.

Copyright 2021 WNEM (Meredith Corporation). All rights reserved.

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