Everyone knows there’s nothing worse than showing up to the emergency department and having to wait for hours on end, just in the waiting room.
“We’re able to provide our patients with access to care when and where they need it,” said Adam Tompa with the operations ascension medical group at St. Mary’s.
Tompa said St. Mary’s of Michigan is reducing patient wait time by launching online scheduling.
He said this option makes scheduling easier than ever and much more convenient by trading the waiting room for your living room and it’s mobile friendly.
“Individuals are constantly on their phone and they do most of what they do on a daily basis from their mobile device, so better utilizing that technology allows us to provide them with that increased access,” Tompa said.
“Much easier and convenient,” said Laurenda Belanger.
Belanger said using the online scheduling rather than waiting on the phone was an eye-opener.
“You go on there and you hit whether you’re a new patient or an existing patient, you put the appointment type and you just hit what you need and it brings up the date of the first available appointment that you can get with that doctor,” Belanger said.
Tompa said this will save people time, and it’s available for all types of appointments.
“Online scheduling is available now for all of our primary care physicians, including the emergency departments here at Towne Centre and at the main campus and also our walk-in clinic on Gratiot Road,” Tompa said.
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